An overview of the products available
ATM
Asynchronous Transfer Mode (ATM) is, according to the ATM Forum, "a telecommunications concept defined by ANSI and ITU (formerly CCITT) standards for carriage of a complete range of user traffic, including voice, data, and video signals," and is designed to unify telecommunication and computer networks. The reference model for ATM approximately maps to the three lowest layers of the ISO-OSI reference model: data link layer, network layer, and physical layer. It uses asynchronous time-division multiplexing, and it encodes data into small, fixed-sized cells. This differs from approaches such as the Internet Protocol or Ethernet that use variable sized packets or frames.
Back in the 1990’s ATM was the premier way to carry data traffic, the major advantage was the ability have a QoS in order to carry voice and video. Due to the overhead ATM service was not practical on a T-1 level (nearly one quarter of the circuit). ATM is still offered by a few carriers, most have phased out the service and replaced it with MPLS (Multi-Protocol Label Switching)
Backup
Backup, or the process of backing up, refers to the copying and archiving of computer data so it may be used to restore the original after a data loss event. The verb form is to back up in two words, whereas the noun is backup.
Backups have two distinct purposes. The primary purpose is to recover data after its loss, be it by data deletion or corruption. Data loss can be a common experience of computer users. A 2008 survey found that 66% of respondents had lost files on their home PC. The secondary purpose of backups is to recover data from an earlier time, according to a user-defined data retention policy, typically configured within a backup application for how long copies of data are required. Doctor Telco Inc. has backup service available from multiple vendors.
Cable/Broadband
Cable companies are becoming a great source for business service. Broadband Internet service, business cable for your hotel or business and traditional and IP Telephony services are available from many cable providers.
Cloud Computing
Cloud computing is a colloquial expression used to describe a variety of different computing concepts that involve a large number of computers that are connected through a real-time communication network (typically the Internet). Cloud computing is a jargon term without a commonly accepted non-ambiguous scientific or technical definition. In science, cloud computing is a synonym for distributed computing over a network and means the ability to run a program on many connected computers at the same time.
Cloud computing can change a large capital expense to a manageable monthly expense. Cloud computing can be more cost effective and keep your data available and secure even in case of natural and man caused disasters A business can choose to have their servers in the cloud, their software in the cloud known as (Saas-Software as a Service), their telephone service in the cloud (IP Telephony), their computer desktops (Desktop Virtualization ). Doctor Telco Inc. has many different vendors offering the best cloud computing services available for your business.
Co-Location
Many voice and data providers offer co-location services. This would be rack space to store servers, VOIP and other equipment in a location away from the customers premise. A company may want to do this for redundancy, security, centralization or even a lack of space at the customer’s premise. Usually these will be tied together with service commitments. Doctor Telco Inc. can help you find co-location services from many different providers.
Conference Calling
Conferencing calling services have come a long way over the last 20 years. Instead of picking up the phone and having the operator set a conference call which can run 1000% more than a conference call that is set up through a service. Most conference call services have web offerings available as well. You can see the other parties on the conference call as well as share computer applications. These services can give your company the benefit of a large in person meeting without the costs of travel and the wasted productivity time while in transit. Let us know the types of meetings your company has and we will find several of our vendors can surpass your expectations.
DSL
If you are looking for a cheaper way to connect smaller locations, DSL maybe your best bet. Many carriers that Doctor Telco Inc. have Internet DSL as well as other data services that can be delivered over DSL pipes for a more cost effective solution.
Dynamic T-1
You can now buy T-1 local/Internet service that can resize it according the demands that you have at any given moment. For instance, if your company doesn’t have any phone calls a full T-1 would be available for Internet usage. When one or more calls come into the business the bandwidth is throttled back in order to use a portion of the T-1 for the calls. After the calls the pipe returns to the full size. For a small business, church, synagogue this maybe the best and least expensive path to meet your telecommunication needs.
Frame Relay
Frame Relay is a standardized wide area network technology that specifies the physical and logical link layers of digital telecommunications channels using a packet switching methodology. These services are being replaced by MPLS. Many carriers have discontinued their Frame Relay offerings and replaced the offering with more robust MPLS services. Frame Relay has no advantage over the newer MPLS technology. Doctor Telco can continue to offer Frame Relay and Frame Relay emulation from the remaining providers.
Google Apps
Google Apps is a service from Google providing independently customizable versions of several Google products under a custom domain name. It features several Web applications with similar functionality to traditional office suites, including Gmail, Google Groups, Google Calendar, Talk, Docs and Sites. Doctor Telco has an agreement with a Google Apps provider that will give your company full support on the Google service. Gmail can be used in conjunction with Microsoft outlook and the service will sync up with all of your devices. Customer’s also find the sharing features of Google Docs a valuable business tool. There’s no need to back-up your Google Docs and E-mail they are already backed up securely in the Google cloud.
Hosted Call Center
Call center equipment can be very expensive and difficult to manage. In today there is no need to buy expensive equipment only to replace it a few years down the road. Hosted call center service can give you the service and tools to run your call center(s) with ease. You can manage your call center within your building, at home or manage multiple agents working from their homes. Monitoring and intelligent call center services can improve your customer’s satisfaction and show big results on your bottom line. Doctor Telco Inc. has the most reliable and advanced hosted call center service companies available in the industry.
Hosted VOIP
If you are connecting multiple offices into a centralized system or just need new telephone system, hosted VOIP maybe the solution your company is looking for. Contrary to what many sales organizations may tell you VOIP maybe the best solution or it may not be. We will to listen to your needs and help you determine the best solution for your business. We will give the positives and negatives for each solution for your business from multiple vendors and you can then make a decision based on facts not deceptive marketing spins.
Integrated T-1
Many smaller users if telecommunications find an Integrated T-1 is the right fit for their business. An integrated T-1 will allow a customer to deliver voice and data service over a single 1.5 MB circuit. Unlike a dynamic T-1 the channels on an integrated T-1 are always static. Doctor Telco has Integrated T-‘s available from multiple vendors and we will help you decide if an integrated or a static T-1 would be the best fit for your business.
Internet
The Internet providers we offer service from can offer wireless, T-1, integrated internet with voice, 10MB, 100MB or Gigabit Internet service. We have Internet providers and internet customers worldwide. Let us know where and what bandwidth needs and we will find the best fit for your company.
IP/VPN
A virtual private network (VPN) extends a private network across a public network, such as the Internet. It enables a computer to send and receive data across shared or public networks as if it were directly connected to the private network, while benefitting from the functionality, security and management policies of the private network.[1] This is done by establishing a virtual point-to-point connection through the use of dedicated connections, encryption, or a combination of the two. Doctor Telco Inc. has the providers and expertise to help you determine the best solution for your company.
Local Phone Lines
Even in today’s IP world there is still a place in nearly every business for local phone lines. Many times they are the most cost effective service for your business. You may find it necessary to have local phone lines for modems and alarm lines. We at Doctor Telco Inc. represent many different local phone companies and can even get your local phone services combined on one easy to read bill.
Long Distance
We offer switched and dedicated long distance service from multiple sources. Our carriers can package long distance with local service, VOIP, call center applications or just stand alone long distance service. Prices on long distance are beginning to rise. We will listen to your needs and get you the service your company deserves.
MPLS
Multiprotocol Label Switching (MPLS) is a mechanism in high-performance telecommunications networks that directs data from one network node to the next based on short path labels rather than long network addresses, avoiding complex lookups in a routing table. The labels identify virtual links (paths) between distant nodes rather than endpoints. MPLS can encapsulate packets of various network protocols. MPLS supports a range of access technologies, including T1/E1, Ethernet,DSL.
MPLS offers numerous advantages over traditional private lines including the ability to route around congestion on the network and disaster recovery. Since MPLS is virtually private network a firewall is not necessary for security unless the customer establishes a connection to the Internet into his MPLS cloud. Doctor Telco Inc. offers many different MPLS providers with many different abilities to make your networking experience a successful one. These providers offer services through multiple access options, disaster recovery options, credit card service validation, bandwidth on demand, SaaS (Software as a Service) to name a few.
Notification Services
Notifications Service is a 100% outsourced, cloud- based solution that lets you send and receive messages across multiple modes — SMS, voice, email and fax. You can confirm appointments or send out informative information to employees, customers or even students in a school system. Emergency notification services can instantaneously send alerts to cellular phones, computers, alarms and message boards Two way messaging service allows employers or schools to check the health of each employee or student before they arrive at the facility.
Private Lines
Private Lines are point to point data voice circuits that connect two locations. These can be anywhere from an analog voice line to gigabit data service. As in most telecommunication services private lines have their advantages and disadvantages. Doctor Telco Inc. offers local, national and international private lines services from numerous carriers.
Advantages of Private Line
• Private Lines are non-shared service. You should receive the exact bandwidth you are paying for at all times.
• For locations that are close geography, in town or within 300 miles, private lines maybe more cost effective than MPLS.
Disadvantages of Private Line
• A private line always follows the same path. If that path is cut the service will be down until it is fixed. Some SONET based private line services will recover the line while the service is being repaired. Please note just because something is SONET based does not mean the carrier has the availably to recover the private line instantly.
• Private lines will be costly for locations over 300 miles.
SaaS
Software as a service (SaaS, pronounced sæs or sɑs[1]), sometimes referred to as "on-demand software" supplied by ISVs or "Application-Service-Providers" (ASPs), [2] is a software delivery model[3] in which software and associated data are centrally hosted on the cloud. SaaS is typically accessed by users using a thin client via a web browser. SaaS has become a common delivery model for many business applications, including Office & Messaging software, DBMS software, Management software, CAD software, Development software, Virtualization ,[4]accounting, collaboration, customer relationship management (CRM), management information systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), content management (CM) and service desk management.[5] SaaS has been incorporated into the strategy of all leading enterprise software companies.[6] One of the biggest selling points for these companies is the potential to reduce IT support costs by outsourcing hardware and software maintenance and support to the SaaS provider.[7]
Doctor Telco Inc. works with multiple SaaS providers nationwide and we will make sure that your SaaS provider and service is secure and available.
SIP
The Session Initiation Protocol (SIP) is a signaling communications protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP) networks.
The protocol defines the messages that are sent between peers which govern establishment, termination and other essential elements of a call. SIP can be used for creating, modifying and terminating two-party (unicast) or multiparty (multicast) sessions consisting of one or several media streams. Other SIP applications include video conferencing, streaming multimedia distribution, instant messaging, presence information, file transfer, fax over IP and online games.
We offer many SIP solutions from basic SIP, hosted VOIP and Microsoft Teams.
SIP is a tool not an end all solution for all voice connectivity. Contrary to what you may have heard SIP calls are not free. No one makes a living and no company makes a profit offering free services. SIP services large learning curve for the provider. An inexperienced SIP provider will make your daily communications a mess. A new SIP provider can ground your business to a stop. Many of today’s carriers are using soft switches and they have some of the same issues that you can experience on your personal computers. Before going to the Internet and picking the SIP provider with the biggest tall tale on his website give us a call and we will find you the most reliable providers.